Your Privacy

We take your privacy seriously. You trust us with your privacy and maintaining this trust is central to everything we do. That's why we are open and transparent about what we do with your personal information.

Who are we

We are ClearStake Limited, a company registered with Companies House in England and Wales under number 12144899 with its registered office at 29 Harbour Exchange Square, London E14 9GE ("ClearStake"/"we"/"us"/"our"). We provide the website at www.ClearStake.com (the "Website"), the Platform and the Services accessible from that Website and Platform (both as defined in the ClearStake Services Terms of Use).

Our ICO registration

We are registered with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Our registration number is ZB047307

Go to our ICO profile

Our Data Protection Officer (DPO)

We have appointed a data protection officer who is responsible for overseeing how we treat your personal information. If you have any questions about this privacy notice, please contact our data protection officer using the details set out below:



Name: Martin Burt

Email address: privacy@clearstake.com

Contact us


Information we may collect about you

Information you voluntarily provide

  • If you contact us (by phone, email or through the Website), we may keep a record of that correspondence for two years in case we need to contact you in relation to the issue about which you contacted us, for operational performance improvement and nuisance caller management. We will not use it for marketing purposes.
  • If you report a problem with our Website, we may keep that information for two years in case we need to contact you in relation to the issue about which you contacted us, for operational performance improvement and nuisance caller management. We will not use it for marketing purposes. The information you give may include your name, address, telephone number and/or email address.
Information we collect about you and your device.

When you visit our Website and/or Platform, we may use technology such as that provided by Google Analytics to collect information about your visit to our Website which enables us to analyse how you and others interact with our Website. The information it collects may include:

  • your IP address;
  • the type of browser you use (e.g. are you using the Chrome or Safari browser?); and
  • the number of sessions per browser on each device; and
  • which pages you visited on our Website.
How we use your information

We will only process your data lawfully

We have a legitimate interest in using the information you provide to us so as to:

  • enable you to use our Website;
  • ensure that content from our Website is presented in the most effective manner for you and for your device, in order to achieve the most user-friendly navigation experience;
  • defend our servers against malicious attacks; and/or
  • notify you about changes to our Website.

Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

We may use information collected from you and combine it with information provided by other users of our Website to help us improve the design of the Website and delivery of our services.

Who we share your information with

We will only share information with other organisations where we have your consent to do so in accordance with this Policy, or where we believe it is necessary for a legitimate reason connected with the Website. 



How we secure your information

We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place.

How long we keep your information

We will only keep your information for as long as is reasonably required for the purposes for which it was submitted or otherwise as determined by law or regulation. Once we no longer need your information it will be securely and confidentially destroyed. 

International data transfers

Some recipients of your personal information, such as third party sub-processors, are located outside of the UK or have offices in countries where data protection laws may provide a different level of protection than the laws in the UK. When transferring personal data to such recipients, we provide appropriate safeguards.

Automated decision making

We may use technologies that are considered automated decision making or profiling. We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under Your rights as a data subject.

Your rights

Personal Information is just that - it's personal, and it's yours. So we want to make sure that it's easy for you to take control of it and exercise your legal rights.

If you make a rights request, we'll confirm that we have received your request and let you know if we need anything else from you. We must fulfil your request within one month unless the request is particularly complex or we receive multiple requests from you. In these cases we may extend the time period by up to two months, however we will only do this when we absolutely have to, and will always let you know.


You have the right to:

Request correction of the personal data that we hold about you

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;

Request deletion of your personal data

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

Request restriction of processing of your personal data. 

This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data's accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

Request transfer of your personal data

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and

Withdraw consent

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent or on another lawful basis. If you wish to exercise any of the rights set out above, please contact us or use the tools provided inside our webapp or your bank..