Each month MrQ was losing a large number of players when they hit compliance or anti-money laundering thresholds and were required to provide financial documentation.
The operator faced a common industry problem: players were put off by lengthy manual processes and weren’t engaging with requests for data.
For the players who did complete the process, the analysis was manual, longwinded and prone to human error, leaving a big operational headache.
“It's known to be a difficult journey for players to send us financial information. There's a lot of trust that you have to build.”
The team began to search for a solution. They decided to think smart and change their approach – partnering with ClearStake.
The MrQ team considered multiple ways to solve the problem and, after assessing multiple suppliers, concluded that ClearStake’s solution was purpose-built for the challenge, and that their technology, team and wider vision made them stand out from the crowd.
“ClearStake offers MrQ a strong route towards achieving seamless affordability and AML checks. Their feature-rich platform, player-centric design and speed of integration made them the clear supplier of choice. It’s also nice when new platforms come along and have the focus, determination and a drive to fix a particular problem.”
“The guys behind the product listen to us and they are always looking to make their product better.”
“It took just a few hours toget up and running with the ClearStake API."
“Prior to using Clearstake, all bank statements would have to be checked manually by our analysts. Now, all that is done with risk parameters created with the ClearStake platform.”
“This partnership with MrQ demonstrates that ClearStake’s technology is trusted by the industry’s leading brands and is a fantastic testament to the strength of our product.
We are thrilled with the results to date which unequivocally demonstrate players’ willingness to share data when required.”
“We have been thrilled with the player uptake since launch.
The impressive player engagement and significant time reduction are a testament to the outstanding product created by the ClearStake team. With fewer operational headaches, our teams are happier, and we're building trust with our players. It's a win-win-win!
Operationally it has really helped us a lot. As soon as players give their consent to connect their bank account, ClearStake sends us the information that we need to see and it's so much easier to build those risk parameters and to be able to take the actions that we need to take to protect players based on that information.
“Only today I had one of our analysts say that he doesn’t know what he would do without ClearStake”
ClearStake and MrQ are already working on exciting further use cases to streamline player journeys and increase operational efficiency whenever data or documentation is required from players.
“We look forward to furthering the capability of the technology around thresholds like Standard Due Diligence and our Enhanced Due Diligence checks.
We share ClearStake’s vision on the utilisation of open banking technology and leveraging this to keep our learning curve ahead of those around us.”
“Thanks to the shared passion with the ClearStake team, we are very excited about the opportunities that ClearStake starts to open up in terms of automating a number of currently resource intensive processes"
